Terms and Conditions

www.gana777.sv is operated by SBET S.A. de C.V., a Permittee authorized by the National Charity Lottery, acting under the protection of Permit No. SJD-ME-003/2025, in accordance with articles 11, 12, 13, and 63 of the Regulations of the Organic Law of the LNB, hereinafter the "Site."
These Terms and Conditions establish the rules under which SBET, S.A. de C.V. (“we”) provide you with access to, and govern your use of, the Site, as well as the Site's applications made available to you through the Site (the “Software”) and the information, content, features, and services provided through the Site (collectively with the Software, the “Services”).
These Terms and Conditions apply to any use of our services. For promotional items, additional terms may apply. By using our application, visiting the Site, and/or registering and/or using our services, you accept and are bound by:
- Terms and Conditions
- Privacy Policy
The rules that apply to each casino game can be found within each casino game and include the maximum available win for each game ("Game Rules");

Any specific conditions that are indicated as applicable (for example, if you are participating in a promotion, the terms and conditions of the promotion); and

All other terms and conditions, rules, or policies that relate to the applicable service promotions; bonuses, special offers, or any other aspect of your use of the services, considering for all applicable purposes that you have accepted and understood them.

All terms and conditions, rules, and policies referred to in the previous paragraph will be collectively referred to as "Terms and Conditions."
THE USE OF THE SITE AND/OR THE SERVICES IMPLIES THAT YOU ACCEPT THESE TERMS AND CONDITIONS, AND CONSTITUTES A BINDING AGREEMENT ON YOUR PART TO THEM, INCLUDING ANY MODIFICATIONS WE MAY MAKE FROM TIME TO TIME. If you do not agree with these Terms and Conditions, your only alternative is to refrain from accessing the Site and using the Services.
The Site provides users with the opportunity to win prizes in kind (merchandise, experiences) and in cash, by placing bets on Games (the “Games”); or, when this is the case, through the acquisition of free bonuses. To participate in the Games, participants must create a user account on the Site. In addition to the rules established for the Games in these Terms and Conditions, each Game may be subject to specific rules, which will be published along with the Game in question and will be available for consultation by participants. In case of discrepancy between these Terms and Conditions and the specific rules that may be published for each Game, those rules will prevail.
When you register an account with us, you agree and warrant that:
- You are at least 18 years of age. We reserve the right to request age verification documentation from any applicant or customer at any time, and we will void any transactions made by minors;
- You will provide truthful information when opening your account, which will include information such as your date of birth, along with a valid supporting ID, your country of residence, your current address, email address, and personal phone number. You must inform us of any changes to these details;
- You have the legal capacity to enter into a binding contract, including these Terms and Conditions and any bets you place;
- You are opening your account solely for personal use, and you are acting on your own behalf and not as an agent on behalf of a third party;
- You will not attempt to sell or in any way transfer the benefit of your account to third parties, nor will you acquire or attempt to acquire an account that has been opened in the name of a third party;
- You are not prohibited, for any reason, from betting with us or using our services;
- You are not currently subject to a self-exclusion from a Site account and have not been excluded from gambling by us or any other operator.
- You must keep your personal information up to date. If you fail to do so, your bets or payments may be rejected or issued incorrectly.
- You cannot transfer funds from one Site account to another under any circumstances.
If you breach any of the terms of section 6 of these Terms and Conditions, the Site may proceed to:
- We may cancel any bets you have placed;
- We will not be obligated to pay any winnings that would otherwise have been paid with respect to any bet you have placed;
- We may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.
The Services are not directed to, and may not be used by, persons under 18 (eighteen) years of age. You must be at least 18 (eighteen) years of age and have the legal capacity to contract and to be able to access the Site and/or use the Services. By accessing the Site and using the Services, you represent and warrant that you are of sufficient age and capacity to be bound by these Terms and Conditions. We reserve the right to request age verification documentation from any applicant or customer at any time, and we may void any transactions made by minors.
You agree that we have the right to electronically verify your information when you open an account with us. By accepting these Terms and Conditions and/or registering to use the application and/or the Site, you agree that we have the right to perform any and all identification, credit, fraud, and other checks that are necessary and/or required by applicable laws and regulations and/or by relevant regulatory authorities for the use of the application and/or the Site and our products in general. You agree that you will provide us with all the information we need in connection with such checks. We will have the right to suspend or restrict your account in any manner we deem appropriate, until we have completed those checks to our complete satisfaction. In addition to electronic checks, we may perform manual checks to confirm address and identity. To confirm your identity, it may be necessary for you to send a copy of your identity documents to the email address that we indicate to you in that case.

As part of the registration and verification process, we may provide your information to authorized credit reference agencies or fraud tool providers to confirm your identity and payment provider details. You agree that we may process such information in connection with your registration and verification. Any data transfer will be governed by the provisions of the Personal Data Protection Law and our Privacy Notice.
Each customer is required to identify themselves by their account number and password at each login. The customer has the sole responsibility to look after their specific password and account number, as well as not to disclose it to any person.
We will not be responsible for any loss that may arise as a result of the misuse of your username or password or any unauthorized access to your account. If you have lost or forgotten any of your account details, contact us as soon as possible. You must inform us immediately if you suspect that someone is misusing your account details so that we can suspend your account and prevent any unauthorized access.

It is our recommendation that you use a secure password storage device to save your account details instead of using the automatic password memory in your browser.
The use of the Services may be prohibited or regulated in certain states or countries. If you use the Services outside Salvadoran territory, you are responsible for complying with the laws or regulations of the state or territory from which you access the Site and/or use the Services. Residents of countries where participation in betting Games is prohibited by any means may not register.
You are responsible for complying with your own local, national, federal, state, or other laws relating to betting or games before opening an account, placing bets, or using our Services. If you are in a country where the use of gambling or lottery services is prohibited, you must not (i) register with us for the corresponding service; (ii) attempt to use that service; or (iii) use your credit/debit card or other payment method to place bets or games with us for the illegal service.
We reserve the right to suspend or deactivate any user account in case of suspecting that the user is acting in contravention of these Terms and Conditions and/or any applicable legislation or regulation. Likewise, individuals who are in breach of these Terms and Conditions may not be entitled to collect any winnings and may be committing fraud and subject to sanctions for said offense.
We will not be responsible for any damage or loss that You or any third party alleges or considers to have been caused in connection with your use of the Services; including, but not limited to: those resulting from inappropriate use of the Services by the User; communication errors between the User and the Site; or, an interruption of the Services attributable or not to the Site.
By using our services, you state that you are aware that accessing the Games implies the possibility that you may not win the Games in question, so in no case can you make any claim against us or any of our group companies or any of our respective directors, officers, or employees. Likewise, we are not responsible for any loss, damage, or harm that you incur due to the use or acceptance of any prize.
It is prohibited to use a payment method for which you are not the sole owner or that belongs to a third party (for example, you cannot use a family member's credit or debit card to make deposits into your account). Any third-party deposit will be considered invalid (and any winnings or prizes arising from the deposit will be void).
To obtain the right to participate in the Games, you need to deposit money that will constitute your funds. Your funds will be held in a bank account separate from all our other business accounts, and will at all times be safeguarded and available to you. You may dispose of your funds in the ways permitted by the Site, participate in a Game or Draw, request their return when they are refundable amounts, payment of prizes, placing new bets, etc.
In compliance with the Regulations of the Organic Law of the LNB in force in El Salvador, all transactions carried out on the Site will be in American dollars. We accept different payment methods, which may vary as they become available from time to time in El Salvador. The payment methods available to you will be shown in the application or the Site at the time of making your deposit. You are only allowed to use payment methods that are in your name. The deposits you make must be made from a personal account and not from a business or corporate account. If you make deposits using payment methods that you are not entitled to use (e.g., those for which you are not the owner), we may invalidate your deposit (and any winnings you obtain as a result of that deposit will be void). This means that you will not be entitled to winnings on a bet placed with these deposits.
You are obliged to only deposit funds that you will use for placing bets. If we have reasonable grounds to believe that you have deposited funds for which you have no intention of betting, we may suspend or close your account and may need to notify the competent authorities.
Your winnings may be voided if you have made deposits with the intention of voiding bets using the deposit you later canceled. If any deposit does not reach us or is canceled by you or a third party, we will have the right to void all bonuses, free sports bets, and winnings accumulated or granted to your account as a result of said deposit, if we believe, in our reasonable discretion, that the deposit was made with the sole intention of voiding the bets obtained using the deposit that you canceled.
We will constantly perform anti-money laundering checks on your deposits. We are required by anti-money laundering regulations and as part of our internal policies to perform reviews regarding the source of funds deposited by customers. If these reviews do not provide us with sufficient information about you, we may request more information (including your source of income). You agree to immediately provide this information, when requested. We reserve the right, acting reasonably, to suspend or cancel any account when we cannot ensure that the source of funds is legitimate or when insufficient information has been provided.
No funds will generate interest on any of your account balances. We do not grant credit under any circumstances. It is your responsibility to maintain sufficient funds in your account to place any bets you wish to make. We will not be responsible for any lost bets for not having the required funds in your account to make the bet. We also reserve the right to void any bet that has been inadvertently accepted if your account does not have sufficient funds to cover the entire bet and/or to recover the amount of any deficit. We are not a financial institution, and no interest is generated or paid on deposits, nor are winnings guaranteed.
We do not charge you for deposits and withdrawals to your account. However, you must check with your bank, credit card provider, or payment service provider if they will charge you any fees for this. We will not be responsible for paying any third-party fees on your behalf. Additionally, if you make a deposit and request a withdrawal without having used up said deposit, we reserve the right to charge your account to cover our reasonable costs of processing the deposit and withdrawal. Said charge may be deducted from any withdrawal request.
You may withdraw funds from your account if: (a) all payments made to your account have been confirmed as approved and have not been returned, revoked, or canceled; (b) at our discretion, you have complied with anti-money laundering regulations and other obligations imposed to verify your identity. Please also note that when we request information from you to verify your identity and/or source of funds, any delay in providing this information may cause an additional delay in withdrawing funds; (c) you agree that all transactions may be verified to prevent money laundering and that any transaction you make that we consider suspicious may be reported to the corresponding authorities. We reserve the right to reject and/or reverse the withdrawal of unused deposits until the verification of these funds is considered satisfactory, even when the deposits have been made and withdrawn immediately without play; and (d) there is currently no ongoing investigation into:
1. a situation where there is evidence of betting irregularities (including any attempt to exceed the maximum payout or to take advantage of any winnings or bonuses not otherwise available), the price has been manipulated, match-fixing has taken place, if an individual or individuals are suspected of acting in a conspiratorial or concerted manner with respect to a bet;
2. a situation where there is evidence that the rules of a sports governing body have been violated;
3. a situation where there is evidence that you have materially violated these terms and conditions, including by acting fraudulently, illegally, or by engaging in inappropriate activities (including cheating, collusion, or criminal activities).
It is possible that our security team may need to cancel withdrawals pending the outcome of an investigation. There may be occasions when our security team must cancel withdrawals to carry out additional checks. These funds will be returned to your account pending the investigation, but if we discover any irregularities during our investigation, we reserve the right to retain funds. The responsibility for the funds rests with the account holder.
If you wish to withdraw an amount less than what our online system allows, you must contact us. If the amount you wish to withdraw is below the amount accepted through the Site, which will be shown to you at the time of withdrawal, you will still be able to withdraw your funds, but you must contact us.
If you have received amounts in error, we may request their return. Circumstances may exist where you are paid amounts in error (for example, an erroneous settlement of a bet). We will use all our reasonable efforts to detect any error and inform you of it as soon as possible. However, if you have been credited with amounts that were paid in error, you must hold those amounts for us and must return them to us immediately if we request it. If such amounts are still in your account, we may reclaim them directly from your account.
You are responsible for reporting any errors with your withdrawals. We are committed to preventing errors, but we cannot assume any responsibility or liability for errors or omissions that you make when you withdraw your funds. If any funds are incorrectly deposited or credited, it is your responsibility to inform us and our goal will be to resolve it.
Withdrawals will be made with the same payment method as the initial deposit. If this is not possible, we will contact you to make alternative arrangements.
You must notify us of any changes to your payment method details. If you do not update us, your bank may reject your deposits or bets. You must also inform us if your credit or debit card was lost or stolen or if you have been a victim of identity fraud in your payment method account and we will stop accepting further bets from your account until you notify us of other instructions.
The bets you place on the Site will be subject to these Terms and Conditions. There will be limits on the amount you can bet. You can only bet up to the lesser of the amount in your account or any limit set by us.
You must familiarize yourself with how the Games are operated. We will not be responsible under any circumstances if you place a bet or play a game and have not fully understood the terms or how it is operated. We recommend that you familiarize yourself with standard betting and gaming terminology. If you have any questions about how a game works, please contact us.
Once winnings are available in your account, you can withdraw them. All winnings obtained will be held in your account. These will be available for withdrawal, subject to these Terms and Conditions.
All bets are subject to maximum payouts. This will be detailed by us in each of the Games. It is your responsibility to be aware that a bet you place, if successful, may exceed the maximum payout limit.
Any cash promotion you may receive will have an expiration date. If you have received a cash promotion (for example, an amount of money has been credited to your account), you must use it all or in part within 7 days of receiving it. If you do not start using it within that period, it will be withdrawn from your account and you will no longer be able to use your cash promotion.
By using our Site, you may incur data charges. You agree that visiting the Site outside a WiFi network may result in data charges from your mobile network provider. We will not be responsible for any data charges incurred as a result of your use of the application and/or the Site.
You acknowledge and agree to Play Responsibly, which means that if you are aware that participating in the Games, you should limit your use of the Site and all its services. If you self-exclude, you will not be able to access our services during that time. You acknowledge and agree that if you choose to self-exclude from the Site, you will not be allowed to open or use a new account in any other way during your selected self-exclusion period, until such self-exclusion has been lifted and you reopen the original account. In the event that you fail to comply with the foregoing, we will have the right to block any new account you open with another Site, you will forfeit any funds in it, and we will not be responsible for reimbursing you for any funds you have wagered or won through such an account. For more information on self-exclusion, please refer to our Responsible Gaming policy.
We do not grant you any rights to our intellectual property. We are the owner or authorized user or licensee of all intellectual property rights in our services and content, including, but not limited to, any copyright, patent, designs (registered or unregistered), trademarks, service marks, source codes, specifications, templates, graphics, logos, or any rights that subsist elsewhere with respect to the content, databases, formats, interfaces, programming, the offering of services to other customers, software, or any application for any of the foregoing and any modifications, improvements, developments, and enhancements thereof. Except in cases where we specifically inform you, we do not grant you any express or implied rights to any of our intellectual property rights or secret information. You may not distribute our content to third parties. Any content you access through the application or the Site is for your personal use (i.e., not for commercial use) and any use, distribution, or reproduction of this content in any way without our express written consent is strictly prohibited. The use of data in our application or the Site is a personal license. This is strictly provided to you for a personal, non-exclusive, non-sublicensable, non-commercial purpose to make use of the services. We reserve the right to take any action we deem necessary, which may include issuing legal proceedings against you, in order to protect our intellectual property and prevent the unauthorized use of our data, applications, Site, or services.
In relation to section 6, when creating a user account, you must not (a) select or use the email address or username of another person with the intent to impersonate that person; (b) use a name linked to the rights of any other person without that person's authorization; (c) use an email address or username that is profane, offensive, or inappropriate; or, (d) allow any other party to use your account and/or password.

You cannot share or transfer any account. You cannot disclose your password to anyone. You agree to immediately notify us by sending an email to [email protected] of any known or suspected unauthorized use of your account or of any known or suspected security breach, including loss, theft, or unauthorized disclosure of your password. You understand and agree that you will be responsible for all activities that occur on your account, even if such activities were not carried out by you. We will not be responsible for any loss or damage that arises from your failure to maintain the confidentiality of your password.
We will use the personal information you provide us:
1. To provide you with our services;
2. To process your payment for the Products; and
3. If you agree to this during the registration process, to provide you with information about similar products that we provide, but you can stop receiving this at any time by contacting us and, in our sole discretion, we may stop sending you such emails at any time.
For detailed information on how we will use your personal information, please see our Privacy Policy.
In relation to section 7, We reserve the right to suspend your user account or close it permanently when we suspect that you have acted in contravention of these Terms and Conditions; have participated in or have been involved in fraudulent or illegal activities, including, but not limited to, any violation of these Terms and Conditions and/or applicable legislation or regulations. IN THESE CASES, UNDER NO CIRCUMSTANCES WILL YOU BE GIVEN OR REIMBURSED THE AMOUNTS YOU HAVE GIVEN TO US FOR THE USE OF THE SERVICES.
The User's acceptance of these Terms and Conditions will not in any way and in any circumstance constitute a partnership, company, employment, or business relationship between the user and Us.
We may transfer our rights and obligations under these terms to another natural or legal person. We will always inform you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract.
These Terms and Conditions represent the final and exclusive agreement between you and us; at the same time they replace and void any prior oral or written arrangement, agreement, communication, or representation. Any changes to them will be notified to you in accordance with the procedure described in these Terms and Conditions.
The Terms and Conditions are governed by Salvadoran laws. Any legal proceedings with respect to the products or services offered by us will be heard before the competent courts in El Salvador.

Real Money Bets

Participation in real money bets assumes that the user has deposited such money into their account using any of the deposit methods established by the company or has received an active balance as a result of a promotional campaign. Valid bets can only be placed if there is a minimum balance in the user's account equal to the amount to be wagered. Users must be within the national territory to be able to use our betting offer.

Monetary Unit

The monetary unit for placing bets on the WEBSITE will be the AMERICAN DOLLAR. In the event that THE USER decides to place a bet on the WEBSITE with a monetary unit other than the AMERICAN DOLLAR, the bank exchange rate at the time of the deposit or payment transaction will be used.

Deposit Methods

Deposits into accounts can be made through the following mechanisms:

Credit and debit card
Deposit at Casino Senator
N1co

Deposit Limits

The Company has legal reporting obligations under the Law Against Money Laundering and Asset Laundering of El Salvador. Any cash transaction equal to or exceeding USD 10,000, whether individually or accumulated within the same calendar day or calendar month, will be reported to the Financial Intelligence Unit (FIU) within five business days. For other payment methods (including wire transfers, checks, money orders, and similar), any transaction equal to or exceeding USD 25,000, whether individually or accumulated within the same calendar day or calendar month, will also be reported to the FIU within five business days. If a player exceeds a reporting threshold on more than one occasion, each instance will be reported separately to the FIU. These are regulatory reporting obligations and do not, by themselves, constitute prohibitions on deposits or bets. To comply with applicable AML/KYC laws, the Company may request information and documentation to verify identity and the source of funds and may suspend account activity until such reviews are satisfactorily completed.

Account Balance

Winnings will be reflected in THE USER's account and can be used to place other bets. However, at THE USER's request, winnings can also be withdrawn in whole or in part, within 48 hours, as long as the request has been received by the company between Monday and Thursday; In the case of requests received between Friday and Sunday, these will be made on the following Tuesday; however, it should be considered when a day is a non-business day for banking institutions, in these cases it will be traveled one more day, these transfers may be in whole or in part, from your betting account indicated by you, and of which you are the owner. If money is erroneously credited to a USER's account, THE USER will have the obligation to inform THE OPERATOR without delay. Subsequent winning bets, which have been made directly or indirectly as a result of said balance, will not be considered valid, despite the possible delay in the communication of said error. THE OPERATOR reserves the right to recover the pending amount in the event that money erroneously entered into an account had been withdrawn or lost in a bet. If the deposits made are not used exclusively for bets or games, THE OPERATOR will have the right, in case of suspicion of abuse, to cancel said deposit in whole or in part and the deposited balance will be returned after deducting the deposit fees. THE OPERATOR reserves the right to correct existing errors in the USER's accounts and balance. THE OPERATOR will notify THE USER of this type of change. If for technical reasons, a deposit into the user's account is crossed with an account block arranged by the user or by the company, the user will be informed of this and asked to notify the account to which the deposit can be made and immediately transfer the full amount of said deposit (minus any commissions).

Free Bets and Marketing Bonuses

The WEBSITE Gana777.sv may carry out promotions for which it will publish its respective mechanics and additional rules to these terms and conditions, which will be visible to THE USER on the WEBSITE www.gana777.sv

THE USER, by participating in any of said promotions, expressly accepts the Rules and Mechanics thereof, as well as the general rules of the site. www.gana777.sv that you already accepted when registering. All promotions are limited to one per person, address, email, phone number, same withdrawal account, shared computer, or same IP address (e.g., school, office, or public places). The incorrect use of the account, its alteration or modification invalidates the benefits or offers obtained by THE USER or by the group of USERS.

Unless otherwise specified, bonuses can only be redeemed once. For the purposes of this chapter, "rollover" is understood as the number of times THE USER has to wager the amount received in the bonus to convert it into real money. Unless otherwise specified, to redeem any bonus, the rollover conditions must be met within the first 30 days of being granted. Otherwise, the funds contained in the bonus account will be canceled. Unless otherwise specified, to meet the rollover requirements, all bets must have a minimum probability of -165 (minus one hundred and sixty-five). For sports bets, unless otherwise specified, the sum of the deposit and the bonus multiplied by 10 must be rolled over before any withdrawal request. It is important to note that the withdrawal of funds from the main account, when there are still active or pending bonuses, automatically cancels the available balance in bonuses. For bonus promotions, when THE USER has real money and bonuses in their balance, the real money will always be played before the available bonuses in their balance.

In cases where the amount of the deposit associated with the received bonus (including generated winnings) is transferred to the casino wallet, and is not wagered at least 2 times before transferring to the sports wallet, THE OPERATOR has the right to cancel the bonus and associated benefits, as it will be considered that a bonus manipulation has occurred. In sports betting, only sports plays will be counted for the rollover calculation. Any other play (casino, games, etc.) that is wagered with the deposited money will not count towards the rollover. Bets only count once they have been qualified. In case of misuse of a bonus, the Operator reserves the right to deduct the bonus and associated winnings from the customer's account balance. All promotions are created for recreational purposes and, at our discretion, the eligibility of customers participating in a promotion or part of a promotion may be limited. Gana777 reserves the right to change, reformulate, cancel, or deny any promotion. Once misuse of promotions is detected, administrative resolutions will be final. The positive balance derived from THE OPERATOR's free betting vouchers and marketing bonuses can only be used for betting and in no case can it be collected or transferred, the winnings obtained will only be collectable if the rules established for said bonus have been met. The delivery mechanisms for said bonuses will be stipulated in each promotion that is carried out, however, these bonuses will always be free. With respect to free game or betting balances and other marketing bonuses that are linked to the fulfillment of other conditions (for example, attracting new users) and that, therefore, would only be credited to the account after verification of said conditions. In no case will payment be made if THE USER has self-excluded from the betting offer or has been excluded from it by the company. Active bonuses will be canceled when the customer requests a withdrawal from their account. The company may deny bonuses in case of deposits made with the previously mentioned payment methods. Winnings resulting from a casino promotion that are transferred from the real money casino account to the real money sports account will not qualify for any deposit or transfer offer when they are transferred back to the real money casino account. Any winnings resulting from this type of movement that are inadvertently accepted as valid will be considered the result of irregular play.

Bonus expiration: Bonuses expire 30 days after being granted, unless a specific promotion indicates another duration. All winnings on the expiration date, plus the bonus amount, will expire if the rollover requirements are not met.

Registration Bonuses or Free Bets:

Customers must deposit at least $5 American dollars to be able to withdraw any winnings.

Customers can withdraw a maximum of the value of the bonus granted in winnings.

To receive a bonus or a free bet upon registration, the Company may ask the player to verify their mobile phone number or verify their identity.

Winnings Limits

The maximum winnings limits for THE USER will be $150,000 per play. In the event that it is shown that THE USER, contrary to the provisions of these General Conditions of Contract, has opened several accounts and has placed the same bet on them, the winnings limit will be applicable to the sum of the winnings obtained from these bets.

Payments

Before proceeding to withdraw an active real money balance existing in an account for the first time, the user must send the company a copy of an official identity document that includes a photograph and, where appropriate, a copy of proof of address and bank statement, not older than three months. With the help of a copy of said official identity documents, the company will verify the consistency of the data provided at the time of registration (in particular, the name and date of birth). In addition, for transactions involving credit or debit cards, the company will at any time request a statement cover or proof of ownership of up to 3 (three) credit or debit cards used. The debit/credit card data provided in the registration process is unique and exclusively that of the account holder. The user authorizes the Company to provide the information you have provided to us to authorized credit reference agencies to confirm your identity and card details. These entities will carry out a verification process on the databases (public or private) they have available and will keep a record of said verification. In the event that THE OPERATOR becomes aware of the information and documentation provided by the CLIENT OR USER, as well as the information obtained from the various financial institutions in the country, that the account holder and the credit or debit card through which deposits or operations have been made to an account, do not correspond to the same person, it will consider the operations or bets made with that payment method invalid, so the CLIENT OR USER will not be able to withdraw the winnings from their account obtained and derived from the deposit made with said credit or debit card in addition to the deposits made to the participant's account with that payment method, will be retained by THE OPERATOR for a period of 180 calendar days or/ in their case, reimbursed to the financial entity, if it determines that there is a founded good, claim or complaint on the part of the cardholder. To avoid any illegal or fraudulent activity, we cooperate with the relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other institutions. You understand that your cooperation may also be required. The company reserves the right to suspend the account and retain winnings generated by the handling of credit/debit cards of doubtful ownership, which have been reported as lost or stolen. In the event that 10 business days have passed since the receipt of the official identification documents, and no response is received from the user, the withdrawal request will be automatically canceled by sending the amount of your request to the electronic wallet. In the event that there are differences, the bets placed by the user will be voided and no winnings will be credited to the user, unless the user proves otherwise their right to the positive balance in question. If it is proven that THE USER has opened several accounts, THE OPERATOR reserves the right to cancel all plays and the accounts of the multiple USER, as well as to deny the withdrawal of the positive balance obtained from the plays made by the multiple USER.
THE USER accepts that THE OPERATOR deducts from the amount won as a withholding, the taxes determined in the current Legislation in the Salvadoran Republic, for obtaining income derived from winnings in the game.
In accordance with the current legislation in El Salvador, THE OPERATOR may give the user, upon request, a withholding certificate on all those prizes that exceed $10,000 (Ten thousand USD). To do this, the company will in all cases request the IVA Taxpayer Registry, the user's unique identification number to be able to issue the corresponding withholding certificate.

The withdrawal of winnings will be made only in the name of the holder of the corresponding account. The maximum daily withdrawal amount will depend on the player's level in our loyalty program:

Blue: 0-800 bonus points
Silver: 800-1,499 bonus points
Gold: more than 1,500 bonus points

THE OPERATOR reserves the right to modify the form of payment in accordance with the applicable Legislation in the Salvadoran Republic.

For the withdrawal of progressive prizes, deductions for bank commissions and other applicable expenses could be applied.

If the value of the sum of the deposits is not played in its entirety before making the withdrawal request, the right is reserved to charge the client's account to cover all reasonable costs related to the deposit and withdrawal, if necessary. be deducted from the withdrawal amount. The company will take into account that no found bets have been made (bet on two teams in the same match), based on the following:
Sports:
For deposits made with credit/debit cards, the rollover must be 3x (times) the value of the deposit, leaving in this case no possibility of making the withdrawal without complying with the aforementioned rollover. For deposits made with the other deposit methods, the rollover must be 2x (times) the value of the deposit, taking into account that the applicable cost in this case of not complying with the aforementioned rollover will be 50% of the value of the deposit applicable to the withdrawal request. Bets derived from placing a cashout will not contribute to the rollover.
Casino:
For deposits made with credit/debit cards, the rollover must be 10x (times) the value of the deposit, leaving in this case no possibility of making the withdrawal without complying with the aforementioned rollover. "For deposits made with the other deposit methods, the rollover must be 10x (times) the value of the deposit, taking into account that the applicable cost in this case of not complying with the aforementioned rollover will be 50% of the value of the deposit applicable to the withdrawal request."

Bets containing selections with odds below -200/1.5 will not count towards rollover requirements.

COMPLAINTS PROCEDURE

www.gana777.sv wants all our customers to have the best possible experience. However, we understand that there may be a situation in which we are not meeting your expectations. Therefore, our Solutions Team is in the best position to handle your complaint and is your best point of reference for resolving any problem.

For an immediate response, our live chat service will be your first option. We handle all inquiries.

If you have chatted and are still not satisfied, you can send an email to [email protected] they will take an impartial review of your account.

Be sure to include your username along with the full details of your complaint. We will send you a confirmation of receipt of your complaint immediately and begin the investigation. In case we need more information to resolve your problem, we will contact you by phone, so we ask you to indicate when is the best time to call you.

Once we have reviewed your complaint, we will inform you of the result within three business days. If it is going to take longer, we will inform you and keep you informed of our progress.

If we are unable to resolve your complaint, you can refer the dispute to the National Charity Lottery which has the following contact details:

Address: 47 Avenida Norte and Alameda Roosevelt, No. 110, San Salvador.
Telephone in the City of San Salvador: 2261-5200
Email: [email protected]

Website Activities Disclosure and Promotion Program

The main purpose of this program is the promotional and advertising disclosure in relation to the site www.gana777.sv (hereinafter the "Site"), with the objective of standing out and positioning ourselves in a positive way with our "Players" clients.

The disclosure plan in the company will help to strengthen our corporate image and identity, through which the public we are addressing will identify us.

In addition, it will help to define our own style and tone to make us different and identifiable from our competition, and it must also be aligned with the business strategy. Knowing where we are directing our business or entity and taking it into account in the communication process will help to move in the same direction.

Good internal communication and people who work in the company knowing the challenges and objectives will help the entire disclosure and communication process to work. And to achieve this, the disclosure plan will be the essential tool.

On the other hand, the external disclosure plan will help us achieve greater visibility, notoriety, and impact.

Collaboration with the media allows us to elaborate messages that ensure coverage and public visibility. The key is to deliver the right message at the right time and place, which will facilitate the disclosure plan.

This disclosure program of the aforementioned site is planned to achieve efficient and comprehensive communication and is consolidated in accordance with the following:

Advertise Services and Activities: Inform the public about daily services and activities and communicate the website address.
Promote Special Events: Highlight special events scheduled throughout the year.
Mass Advertising: Advertising will be carried out through mass media such as radio, television, internet (in its social media and streaming services modality) as well as local dissemination in traditional advertisements, billboards, LED screens, press, magazines, brochures, bus stops, public transport, advertising vehicles, signs on buildings, advertising walls, luminous signs, SPORTS SPONSORSHIPS as well as others of local impact, in accordance with the provisions of the Regulations of the Organic Law of the LNB, and prior to the due authorization of the National Charity Lottery.
Advertise Basic Information: Disseminate the Site address, the hours when services are offered, and the basic guidelines for activities.
Timely Notifications: Inform the public about the launch of the Site, service areas, and activities.
Attract Visitors: Encourage visitors from other regions to come to the local area, boosting resources and investments.
Clarify Permissions: Clarify and specify the permissions and rules to which the activities carried out are subject, including in the promotion the corresponding permission and to whom they are addressed, containing at least the following:
- The advertising must be expressed clearly and precisely so that it does not mislead the public into error, deception, or confusion about the services offered.
- The permit number for gambling and lottery advertisements.
- Messages that indicate that gambling is prohibited for minors.
- Responsible gaming messages that emphasize entertainment, fun, and recreation as the main objectives.

Mission and Commitment

Our mission is to provide excellent quality of service, trusting that satisfied customers will recommend the Site positively. We recognize the essential role of advertising to achieve this, since effective marketing can differentiate between the success or obscurity of a product or service.

External Advertising Strategies

Outdoor Advertising:
- Effective in public spaces such as bus stops, building displays, illuminated signs, and busy streets.
- It targets a large audience of adults over 18 who are interested in gambling and social interaction.
- Includes historical examples of outdoor advertising, showing its long-standing impact.
Media Disclosure:
- Radio: Carefully selected stations and programs tailored to the target audience. Advertising will include spots such as dramatizations, testimonials, and musical jingles.
- Internet (Social Media and Streaming): Includes banner ads, pop-ups, content optimized for mobile devices, and specific social media campaigns.
- Press: Newspaper and magazine ads to promote services.
Visual Media:
- Billboards: Large, strategically located structures with standardized dimensions for quick production.
- LED Screens: Durable electronic displays in high-traffic areas.
- Advertising on Public Transportation: Ads on buses and other public vehicles, aimed at passengers and drivers.
Promotion of Responsible Gaming:
- Campaigns will emphasize responsible gaming to prevent addiction, ensuring that gambling remains a form of entertainment.

Benefits for Society

Social Responsibility: Adherence to the legal norms that govern our activities.
Job Creation: Generation of direct and indirect employment.
Community Participation: Positive contribution to social harmony and recreation.

Conclusion

Related to the foregoing, we state that we are a company committed to and responsible for Salvadoran laws, our advertising and dissemination of our services in the area of Games and Raffles, will always be committed and respectful to the provisions of the Regulations of the Organic Law of the LNB, indicating at all times the permit with which we will be operating, granted by the National Charity Lottery, through the Regulations of the Organic Law of the LNB, including the legend "Exclusive for people over 18 years of age," in the same way as part of a social commitment of our company is to take care of our consumer public "Players", and that they have the experience of a good quality of service, always inviting them to consume our services with moderation and to be aware of "Responsible Gaming", generating protocols to prevent gambling addiction and prevent the way of playing of any of our players from turning into a health problem. Finally, the development of activities and services are a means of entertainment and fun, with the Site being a virtual space, and in that sense, another of our greatest commitments is to support Public and Private Institutions with local social causes, carrying out events that have the purpose of raising funds for assistance purposes and communicating the achievements of said activities. Without further ado for the moment, the undersigned commits, on behalf of www.gana777.sv, to the fulfillment of the disclosure programs.

ANTI-MONEY LAUNDERING AND CUSTOMER IDENTITY VERIFICATION POLICY ("AML"/"KYC")

Understanding the importance of our clients, our future clients, and, in response to the growing concern of the international community about the problem of Money Laundering and the Financing of Terrorism, numerous countries around the world are approving or improving their laws on this matter and specifically in our country have approved numerous rules on the matter specifically related to preventing said activities.

www.gana777.sv (the "Site") identifies with society and with the authorities by recognizing the importance of the fight against Money Laundering and the Financing of Terrorism for affecting essential aspects of social life.

We understand that the best way to fulfill our commitment is the establishment of effective internal rules and procedures that tend to:

Develop financial activity in accordance with current regulations.
Implement performance standards and control and communication systems to prevent our services from being used for Money Laundering or the Financing of Terrorism.
Ensure that all our employees observe this policy and are governed by the regulations that prohibit such activities.
Strictly comply with laws against Money Laundering and the Financing of Terrorism, as well as the recommendations issued on this matter by national and international authorities.

In compliance with the above, the Directors and Employees of the Site must detect suspicious operations and immediately report them to the established internal bodies, in accordance with specific policies and procedures, so that, in turn, they can inform the competent authorities.

At the Site, there is a commitment from all Directors and Employees to ensure that the products that are marketed and the services that are provided are not used for Money Laundering or the Financing of Terrorism.

Which is why, when working at this company, they adhere to this policy, committing to fully comply with the legislation against Money Laundering and the Financing of Terrorism, so they must actively get involved in the implementation and development of the same.

This policy and the internal rules that are developed that make up the system for the Prevention of Money Laundering and the Financing of Terrorism are mandatory for all Site personnel and any employee who violates any of the laws or regulations for the Prevention of Money Laundering and Terrorism Financing will be subject to disciplinary actions, regardless of possible legal actions arising from the applicable legislation.

Tasks to Mitigate Risk

The Site carries out different tasks with the objective of mitigating the risk of Money Laundering and Terrorism Financing, among which we can mention:

Generation of policies and procedures.
Identification of clients and thorough knowledge of their activities.
Analysis of specific risk in the client linkage process.
Continuous training and communication in order to update all relevant personnel.

Client Identification

At the Site, we have as a basic requirement in the fight against Money Laundering or Terrorism Financing, the identification and knowledge of clients, whether habitual or not.

The commercial or contractual relationship that you maintain once, occasionally, or habitually with any Client must be based fundamentally on the full identification of the Client, providing the suitable documents issued by the corresponding authorities that accredit their legitimate existence, paying special attention to their functioning or evolution, with the purpose of avoiding relationships with companies that practice Money Laundering and Terrorism Financing.

Policy Guidelines

The Site's AML policy is voluntarily guided by all the regulations that regulate the Prevention of Money Laundering.
Our program is designed to prevent our platform from being used for Money Laundering or Terrorism Financing. It is our policy to take all necessary measures to prevent and report suspicious activities; we actively participate in the prevention of any act that facilitates money laundering, terrorism financing, or other financial crimes.
The detection and prevention of fraudulent activities from the identification and evaluation of risk areas related to fraud, as well as the implementation of procedures to prevent said risks through control and surveillance mechanisms.
In the event that it is suspected that the Client is using the services of www.gana777.sv, without adhering to any AML provision, you agree that we have the right to carry out any review and audit activity that we deem necessary, to request and receive any necessary information or documentation, to report your activities to any authority, and to take any other measure or carry out any act contemplated implicitly or explicitly in this policy, to suspend the contract entered into, and even, you agree that we have the right to terminate the contract entered into, immediately and definitively suspending all your rights as a client of all the services provided by the Site, at any time, with or without any notice.
In the event that it is legally or judicially proven that you or the operations you carry out violate our AML policy and/or the legal framework cited in numeral “1,” the Client agrees to waive all their rights derived from the contract entered into with the Site, and is obliged to hold our company harmless from any responsibility that arises from the acts committed.
As part of the implementation of our AML policy, the Site reserves the right to require any additional information, with the intention of determining the transactional profile of its clients, as well as the origin and destination of the funds involved in the operations that result from the services provided, and, if the necessary information is not received, the Services provided by the Site may be suspended or terminated.
If you are looking for information to or intend to carry out any illegal or fraudulent financial activity, please refrain from using www.gana777.sv you acknowledge and agree that you are aware of the legality of using our services in your jurisdiction and that you will not use the services provided by the Site, if such use is prohibited or if it violates the laws of your state, locality, country, or other jurisdiction in which you are located.

Account Verification

To verify the information provided by clients, and ensure the legality of the funds, the Site will request additional documentation from clients at any time. Among these documents are, without limitation:

Copy of Personal Identification (DUI, driver's license, or passport)
Front and back of credit or debit cards (when applicable).
Proof of address.
Other documents to corroborate the information previously provided.

If abnormalities are detected in the movements of the funds of an account, these will be reported to the corresponding authorities. The objective of this is to prevent the acceptance and manipulation of funds obtained illicitly.

This policy underlines the Site's commitment to a responsible and legal operation, ensuring compliance with anti-money laundering and terrorism financing standards to safeguard its clients and society.

Mandate of Gana777.sv

To place bets and participate in games and raffles through this WEBSITE, THE USER grants a mandate to THE COMPANY to place the bets that it (THE USER) indicates with THE OPERATOR with the deposited amounts, in the terms and conditions that the WEBSITE and THE OPERATOR provide. THE OPERATOR and THE USER, by registering on this WEBSITE, commit to the following:

THE USER DECLARES:
- To be of legal age.
- That for the purposes of this registration on the WEBSITE, as well as for receiving notifications, they indicate as their address the one indicated in the registration of their account, as well as their registered email.
- That it is their will to authorize THE OPERATOR, so that in their name it receives the deposits that will be unique and exclusively for the placement of the bets that you indicate through the formats that appear on the WEBSITE, bets that will be made by THE OPERATOR.
THE COMPANY DECLARES:
- That it is not a financial entity nor does it provide banking or exchange services to USERS.
- THE USER will make a deposit to the account designated by THE OPERATOR, for the amount that it determines, through the previously established payment methods.
RESPONSIBILITIES OF THE OPERATOR:
- THE OPERATOR, once the deposit is confirmed, and following the instructions of THE USER, will place the bets that the USER indicates through the format that they will find on this WEBSITE for previously established bets. THE OPERATOR will only place the bets instructed by THE USER, as long as the deposit is made with sufficient resources to cover it, or said deposit has been made in advance in the account designated by THE OPERATOR. THE OPERATOR will issue a betting slip, once THE USER has carried out the previously stipulated actions, which will serve as proof of the bet made and taken by THE OPERATOR and which, where appropriate, will be the means to identify the transaction. THE USER agrees to respect all the terms and conditions of the WEBSITE as well as the House Rules that exist regarding the placement of bets, for participation in games with bets and raffles. If THE USER does not place a bet with real money or does not participate with real money in the games with bets and raffles offered on this WEBSITE, for a period of 6 months, then they will be considered as "inactive" ("INACTIVE USER"). The INACTIVE USER may at any time request the return of the amounts that THE COMPANY has in their favor, as long as said amounts are not limited by additional restrictions on promotions. No balance in favor within THE USER's account will generate any type of interest, profit, or return. Only one account can be considered open per address and/or email, including the IP address. Any duplication of these elements in more than one account will result in the cancellation of the subsequent account(s) and the winnings from the bets placed on those accounts will be withheld. Prizes will be considered paid, by crediting them to the account registered in the name of THE USER or by delivering a nominative check to THE USER.